Seller: Hello. What can I help you with today?

You: My dish washer is not working.

Seller: What’s the problem with it?

You: I don’t know. It’s leaking. Besides, it doesn’t get my dishes cleaned properly.

Seller: Ok. I’ll send someone to take a look at it.

You: Great. When will he come?

Seller: Is tomorrow morning ok?

You: Yes. It’s perfect.

Seller: Ok. We will be there tomorrow morning around 9:00.

You: Hi. I need to have my lap top fixed.

Seller: What is the problem?

You: It keeps freezing.

Seller: Did you buy your laptop from us? 

You: Yes, I bought it from your store.

Seller: And did you purchased warranty with it?

You: I believe I did.

Seller: Oh, my record shows that your warranty expired 3 months ago.

You: You can’t be serious.

Seller: I’m sorry. But it’s going to cost you to fix your lap top.