You: Excuse me, may I exchange this telephone?

Salesperson: Certainly. Do you have the receipt?

You: Yes, here you are.

Salesperson: Thank you. May I know why you want to exchange it?

You: It doesn’t work properly. It keeps turning off by itself.

Salesperson: That’s strange. This new one should work just fine. Do you want to check it first?

You: Yes, please.

You: Excuse me, may I exchange this blouse?

Salesperson: As long as you have the receipt.

You: Here it is.

Salesperson: I’m sorry. But you’re only allowed to exchange or return it within 24 hours. You bought this blouse last week.

You: Oh, is there anything you could do about it?

Salesperson: I’m afraid not.

You: Ok. I won’t come here anymore.

Salesperson: I’m sorry, but don’t blame me.

refund

exchange

return

receipt